SHIPPING POLICY

1. Customers purchase in Ho Chi Minh City and Da Nang City

Delivery within 24 to 48 hours from the day you place your order on our website, or within the time frame you choose.

2. Customers purchase in Hoi An

Delivery every Friday from 10:00 a.m. to 4:00 p.m.

Please noted:

  • However, there are also cases where the delivery takes longer but only happens in Force Majeure Events (*) or the following cases:

_ Our delivery team was unable to contact you to confirm delivery time.

_  Delivery address you provided is incorrect or too hard to find.

  •  In the event of a delivery delay, LK will provide timely information to you and provide you with the option to cancel the order if requested.

(*) A force majeure event is one that occurs objectively, cannot be predicted, and cannot be repaired despite the fact that all required and permissible actions have been taken. The following are examples of force majeure events: Government or competent authority decision, war, riot, insurrection, pandemic, natural catastrophe, fire, road flooding, or any other occurrence have comparable characteristics.

3. Delivery fee

_ Customers in Da Nang City & Hoi An: Free delivery

_ Customers in Ho Chi Minh City:

Charge 50.000 vnđ for Binh Tan, Go Vap, Tan Binh, Tan Phu, Binh Chanh, Nha Be District, District 5-6-10-11-12.

Free delivery for the rest of the city.

We always appreciate helpful feedback from consumers in order to improve the quality of our products and services.

Thank you very much for your love and trust in Lady Kombucha.

Representative of KANGAROO FOOD VIETNAM COMPANY LIMITED

[Signed and stamped]

NGUYEN THI HA NGUYEN

Founder of Lady Kombucha

 

 

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