1. Customers purchase in Ho Chi Minh City and Da Nang City
Delivery within 24 to 48 hours from the day you place your order on our website, or within the time frame you choose.
2. Customers purchase in Hoi An
Delivery every Friday from 10:00 a.m. to 4:00 p.m.
- However, there are also cases where the delivery takes longer but only happens in Force Majeure Events (*) or the following cases:
_ Our delivery team was unable to contact you to confirm delivery time.
_ Delivery address you provided is incorrect or too hard to find.
- In the event of a delivery delay, LK will provide timely information to you and provide you with the option to cancel the order if requested.
(*) A force majeure event is one that occurs objectively, cannot be predicted, and cannot be repaired despite the fact that all required and permissible actions have been taken. The following are examples of force majeure events: Government or competent authority decision, war, riot, insurrection, pandemic, natural catastrophe, fire, road flooding, or any other occurrence have comparable characteristics.
3. Delivery fee
_ Hoi An:
- Free delivery: Order over 3 boxes
- If your order is less than three boxes, we will contact you to update the delivery charge.
_ Da Nang City:
- Free delivery: Hai Chau, Son Tra, Ngu Hanh Son (My An ward), Thanh Khe (ward- Khue Trung, Tan Chinh, Thac Gian, Chinh Gian, Tam Thuan).
- Charge 30.000 vnđ: Another area in Da Nang city.
_ Ho Chi Minh City:
- Free delivery: District 2 (including all ward of the old district 2), Binh Thanh, Phu Nhuan, district – 1,9,7,3,4.
- Charge 30.000 vnđ: Go Vap, district – 5,6,8,10,11.
- Charge 50.000 vnđ: Nha Be, Binh Chanh, Binh Tan, Tan Binh, Tan Phu, Thu Duc, district 12.
We always appreciate helpful feedback from consumers in order to improve the quality of our products and services.
Thank you very much for your love and trust in Lady Kombucha.
Representative of KANGAROO FOOD VIETNAM COMPANY LIMITED
[Signed and stamped]
NGUYEN THI HA NGUYEN
Founder of Lady Kombucha